Commscope/Ruckus Associate Partner Support for FlexMaster bis 10000 APs - Renewal
Delivery time in days: Delivery time on request
- Order-Nr.: 827-010K-1000
- Manufacturer-Nr.: 827-010K-1000
Ruckus offers a portfolio of networking products including wireless access points, Ethernet switches, and network control and management systems. Their solutions are designed for enterprise and service provider environments, with options for cloud-based and on-premises management to simplify administration, enhance security, and improve performance.
RUCKUS networks simplify life for the IT department while enabling exceptional user experiences. With RUCKUS products and solutions, any company - regardless of size or complexity - can easily implement, manage and extend a converged IT/OT network while delivering unparalleled business value.
To augment its own support capabilities, Ruckus Wireless teams with qualified and highly-skilled distributors and resellers who offer end-user support.
These support partners provide Level 1 and Level 2 support services to end users, using support engineers who have been trained and certified on Ruckus Wireless products. In the event the issue requires escalation to Ruckus support, Ruckus Wireless' partners will open a case on your behalf and provide updates on the status of the issue.
Partner WatchDog Premium support delivers premium web support access with an online knowledge base, complete documentation and user forums.
Partner WatchDog Premium support customers are also entitled to advanced hardware replacement on controllers if required.
- Do-it-yourself with Ruckus Web Support
Ruckus Web support contains comprehensive product information including manuals, technical documentation, and software updates. Some of this information is publicly available but some of the content is offered only to support customers. Support customers may be proactively notified via email when new content is posted. - Hardware replacement
In the unlikely event of a hardware failure, Partner WatchDog Premium support customers may receive a controller replacement unit in advance of return shipment. All returns must be authorized and assigned RMA numbers in advance by a Ruckus Technical Support Engineer. Partner WatchDog Premium Support customers must ship failed unit(s) to Ruckus within fifteen (15) calendar days from the date of receipt of replacement product(s). Ruckus reserves the right to bill for units not shipped within this time. - Software updates and upgrades
Bug fixes and software updates on APs along with knowledge base instructions can be downloaded via the Ruckus FTP server without creating a support account.
| Duration: | 12 Months |
|---|---|
| End user type: | STD |
| Licence Band: | Quantity: 5001-10000 |
| License type: | Warranty/Support |
| Product type: | Hardware |
| Unit of measurement: | Licenses |